Frequently Asked Questions (FAQ)
Welcome to our FAQ section! Here you’ll find quick answers to the most common questions about shopping with Patazone.
🛒 Ordering
Q: How do I place an order?
A: Simply browse our products, click “Add to Cart,” and proceed to checkout. You can check out as a guest or create an account for faster future purchases.
Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 1 hour of placement. Please contact customer support as soon as possible at 0111 051 120.
🚚 Shipping & Delivery
Q: How long does shipping take?
A: Standard shipping usually takes 3–7 business days. Express and next-day shipping options are available at checkout.
Q: Do you ship countrywide?
A: Yes, we offer countrywide shipping. Shipping times and costs vary by location.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking link. You can also track orders by logging into your account.
💳 Payment
Q: What payment methods do you accept?
A: We accept Safaricom m-pesa, and Buy Now, Pay Later services like PatazonePay (if enabled).
Q: Is my payment information secure?
A: Yes. All transactions are encrypted and processed securely via trusted payment gateways. We do not store your card details.
🔄 Returns & Refunds
Q: What is your return policy?
A: Most items can be returned within 36 hours of delivery. Products must be unused and in original packaging. Visit our Returns page for full details.
Q: How do I return a product?
A: Contact us at 0111 051 120 with your order number and reason for return. We'll provide instructions and a return authorization if eligible.
Q: When will I receive my refund?
A: Refunds are processed within 5–10 business days after we receive and inspect your return.
🧰 Product & Warranty
Q: Are your products new and original?
A: Yes. All products sold on our site are 100% brand new, authentic, and come with manufacturer warranties where applicable.
Q: Do your products come with a warranty?
A: Most electronics include a manufacturer’s warranty. You can find warranty details on the product page or packaging.
💡 Still Have Questions?
No problem! Reach out to our support team via call 0111 051 120 or email info@patazone.co.ke — we’re happy to help.
